Roku TV is an excellent device because it allows you to use various video streaming applications, for example, Apple TV. However, some users reported that the Apple TV application needed a fix on their Roku TV since it was not working correctly.
If your Roku TV experiences this issue, it can be pretty frustrating, especially if you own a new model or your TV has served you well for a long time.
Do not worry; there are easy tricks you can do to solve those issues on your own, and based on feedback from other people, these steps can fix the problems with Roku TVs for which the Apple TV application is not working correctly.
Apple TV App is not Working on Roku TV – How to Fix it?
You need to reset your device if Apple TV app is not working on Roku. First, press the home button five times on the Roku remote. After that, press the up arrow one time and hit the rewind button two times. Finish by pressing the fast-forward button twice. This sequence will force a restart.
If the steps above did not fix your issue, continue below with the other steps.
1. Restart your Roku
Restarting your Roku is the most common step while resolving the Apple TV application issue on Roku. The process of device restart clears up its cache, which might be the problem with the Apple TV application not working.
All issues like screen freezing, applications crashing, sound acting up, TV slowness, etc., can be caused by Roku’s cache. Since you are facing a problem with your Apple TV application, first, we have to try clearing your Roku device’s cache.
Follow these steps to restart your Roku device:
- Press the Home button on your Roku remote to enter the main screen
- Wait 2-3 seconds
- Press the Home button five times
- Press the Up arrow once
- Press the Rewind button two times
- Press the Fast forward button two times
Following the steps above, your Roku device will restart once or twice. Give it a couple of minutes so the process will finish. After that, you should see your home screen for at least 10 seconds to test your Apple TV application again.
2. Unplug your TV and Roku Device
Even if you have already tried to unplug your TV, ensure you follow the exact procedure. You need to unplug your TV and Roku device if your TV does not have Roku built in.
Make sure you identify the cables coming from your TV and Roku. With TV, many other devices are plugged into the same socket or power cord, and you need to make sure you are disconnecting the correct cable.
Once TV is disconnected, wait at least 60 seconds; in the meantime, you can search for the power button. Once 60 seconds are up, you can press and hold the power button for 30 seconds.
This procedure will ensure that all residual energy in your TV is gone and all parts of the TV are properly turned off.
Once you complete both steps, you can plug your TV and Roku back into the socket, turn on the TV, and Roku. After that, the Apple TV app should be working again.
If you belong to a small group of people for which this procedure did not resolve the issue thoroughly, check the other fixes below.
3. Check if the Apple TV Servers are Up
If the previous step did not fix the issue, ensure there is no ongoing issue with Apple TV servers.
Even though this is not happening very often, it could be the root cause in some cases. You can also check the Apple TV application on another device, for example, a smartphone, tablet, laptop, etc.
If the Apple servers are down, you don’t have options other than waiting until the issue gets resolved.
You can check for the Apple announcements on social media, like Twitter, if there is no post related to the Apple TV issue. As another option, you can also check the Apple servers’ availability on Downdetector websites.
4. Reinstall the Apple TV Application
If none of the steps above helped you to fix the Apple TV application issue, give it a try reinstalling the Apple TV application on your Roku.
Follow the steps below to reinstall the Apple TV application:
- Go to the Home on your Roku TV
- Locate the Apple TV application
- When you find it, press the Asterisk button on your remote (“*”) – channel menu opens
- Click on the Remote Channel option, which appears
- Click OK and wait until the application gets uninstalled
When you uninstall the application, turn your TV off and on again. Then, you can install the Apple TV application on your Roku device by returning to the application section. After the Apple TV application installation, test if the steps you performed fixed your problem.
If following the steps above didn’t fix the issue, please continue.
5. Restart your WiFi Router
There might be a problem with your WiFi router, even if you have not noticed any issues. You can check that by connecting the other devices. If you are facing a problem connecting other devices to your WiFi, there might be an issue with your WiFi router.
If this is the case, I recommend you quickly restart your WiFi router.
Disconnect your router from the socket or power cord, wait for about 60 seconds and plug the device back. Your Roku TV will reconnect to the network automatically in a while. Once done, recheck your Apple TV application functionality.
6. Check your Internet Speed
Of course, this can also be a cause of your issues. Poor network and high-quality video don’t work well together. You can test your internet connection speed using another device, for example, your smartphone. Let’s go and open the Speedtest website by clicking on this link.
For smooth watching of video using a video streaming For smooth watching application, Roku recommends a minimum download speed of 3.0 Mbps for SD content and up to 9.0 Mbps for HD.
You want to see the results of 25 Mbps at least. If you are not getting at least 25Mbps, you should consider the following:
- You need to change your internet program for the faster one. Of course, it will cost you more, but you cannot avoid that if you want to watch high-quality videos using Apple TV application
- There could be a problem with the router, or TV is too far from it. Consider resetting it by unplugging it for 60 seconds and plugging it back. Then, let it boot up and test it with your mobile phone to see if the internet speed improved.
- If your router is old, there could also be a root cause of your troubles, so consider buying a new one.
7. Check Roku Internet Connection Strength
To check your internet connection strength on your Roku TV, follow these steps:
- Go to the Home on your Roku TV (Press the Home button on your remote)
- Select Settings
- Select Network
- Then, select About
You are interested in signal strength information on the right side in this section.
Anything less than Good or Excellent might be an issue. As the last step, an additional option is to click on the Check connection option to run connection tests.
If you see green check marks, then you can continue to the further steps.
8. Update Roku TV OS/Software
You could run into several issues if your Roku TV OS is outdated. Therefore, it’s always recommended to keep your OS updated where applicable.
Check for any new Roku TV updates by following the steps below:
- Press the Home button on your remote
- Go to the Settings
- Select System
- Go to the System Update
Your Roku TV will update automatically by itself. The update process might take a few minutes, but your TV will notify you once done.
While your Roku TV is getting the most recent firmware update, check if there are no pending updates for your Apple TV application.
9. Factory Reset your Roku TV
The last option, if all others fail, is to perform a factory reset of your Roku TV. Bear in mind that a factory reset will remove all your configuration changes as well as all the updates, and you’d need to install them again.
Try all the other options first since, while performing a factory reset, you must install all the applications and log into them again.
Follow these steps to perform the Factory Reset:
- Power on your Roku TV
- Press the Home button on your remote controller
- Go to Settings
- Go to Advanced System Settings
- Select Factory Reset and enter the four-digit code that appears on the screen
- Your TV will now turn off and on again, and you will see the initial setup screen on your display
Following the steps above, your TV has the same configuration as it had on the day you bought it. Next, you must install the Apple TV application again, sign in and test if the factory reset fixed your issue.
If you don’t have your Roku TV remote, check for the reset button (not all models have this feature) at the back of your Roku TV and hold it for 15 seconds.
To Sum Up …
- Apple TV App is not Working on Roku TV – How to Fix it?
- 1. Restart your Roku
- 2. Unplug your TV and Roku Device
- 3. Check if the Apple TV Servers are Up
- 4. Reinstall the Apple TV Application
- 5. Restart your WiFi Router
- 6. Check your Internet Speed
- 7. Check Roku Internet Connection Strength
- 8. Update Roku TV OS/Software
- 9. Factory Reset your Roku TV
- To Sum Up …
Like any other electronics, Roku TVs can face issues with some applications, for example, the Apple TV application not working. However, if you check all tips and guides on this page, there is a high chance you will resolve your problem with the application.
It’s a good idea to start with the easiest step, restarting your Roku device or unplugging it from the power cord or socket. That will restart your TV, which is the root cause of the issue in most cases.
If your TV still faces an issue with the Apple TV application, you should look for an expert to help you in this area.
With some older models, buying a new TV can be a great idea. With a new TV, you can get significantly better value, including a full warranty, for a slightly higher price.
If your TV is new, check if you still have a warranty on your device and use that if possible.
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