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Samsung TV No Sound (Try this 1 Easy FIX First!)

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Samsung TV without sound is not a rare issue, and many owners reported they experienced this behavior sooner or later. 

Not all people can solve this issue by their own, but you do not have to be one of them. 

You can follow easy steps, and as reported, those steps can resolve more than 86% of cases where the Samsung TV no sound issue occurs.

Samsung TV No Sound
Samsung TV No Sound

Samsung TV No Sound – How to Fix It?

If your Samsung TV has no sound, you must follow simple steps. First, unplug your TV from power and wait for 60 seconds. After that, press and hold the power button for additional 30 seconds. After those two steps, plug your TV back into power, and it should work again.

1. Unplug a Television from the Wall Socket

Even if you already tried to unplug your TV before, make sure you are following the exact procedure. Without proper steps, this easiest step do not have to work and your Samsung TV won’t turn on.

Make sure you identified the correct cable which is coming from your TV. With TV there are usually many other devices plugged into the same socket or power cord and you need to make sure you are disconnecting the correct cable.

Unplug a television from the wall socket
Unplug a television from the wall socket

Once TV is disconnected wait at least 60 seconds. In the meantime, you can search for the power button. Once 60 seconds is up you can press and hold the power button for additional 30 seconds.

This procedure will ensure that all residual energy that remain in your TV is gone and all parts of the TV were properly turned off.

Many people do not realize that even when the TV seems to be off, some parts are always powered while the device is plugged into the socket.

Once you completed both steps you can plug in your TV back to socket and it should work again!

If you belong to a small group of people for which this procedure did not resolve the issue completely, then check the other fixes below.

2. Check the Audio Output Setting in Your Samsung TV

There are multiple use cases where you want sound coming out from a different device than your TV.

You can have an external home theater sound system, or you can have an external soundbar. Both those options usually produce better sound than your TV.

If your Samsung TV is not producing sound, it is worth checking if your sound settings are set for TV Speakers.

To make sure your sound settings are correct, follow those steps:

  • Press the Menu button on your remote control
  • Go to Home
  • Go to Settings
  • Go to Sound
  • Select Sound Output
  • Make sure you select TV Speaker

Suppose you have an external sound system like a soundbar or home theater, then you can try all other options there. A different setting can be a better option in your particular case.

3. Run a Self-Diagnosing Sound Test

You should make sure an external device does not cause the problem. One way to do that is to run a diagnostic test for sound, which is built into your Samsung TV. 

You can run a self-diagnostic test by following those steps:

  • Press the Menu button on your remote control
  • Go to Home
  • Go to Settings
  • Go to Support
  • Go to Self Diagnosis
  • Select Start Sound Test

Once the test is completed, you will get results. If an issue is detected, proceed with resetting your sound settings altogether.

You can reset sound settings following those steps:

  • Press the Menu button on your remote control
  • Go to Home
  • Go to Settings
  • Go to Sound
  • Go to Expert Settings
  • Select Reset Sound

4. How to Factory Reset Samsung TV

This step expects that you were able to turn on your TV with two previous tips.

Those are steps how you can factory reset your Samsung TV:

  • Press the Home button on your remote control
  • Go to Settings
  • Go to General
  • Go to Reset
  • Enter your security PIN (the default PIN on every Samsung TV is “0000”)
  • Your TV will automatically reboot
  • Follow the initial setup wizard
How to factory reset Samsung TV
How to factory reset Samsung TV

Thanks to those steps, your TV will go to default settings, and your TV will be basically in the same state as a brand new TV.

For older TV models, factory reset steps can be slightly different.

5. How to Factory Reset Samsung TV without Remote Control

Many do not know that, but you can reset your Samsung TV to factory default settings without the original remote control unit.

The first thing you need to do here is to find a power button and other control buttons directly on your Samsung TV. The place will vary based on your model and manufacturing year. 

Once you have located your control buttons, power up your TV and follow those steps:

  • Press menu button
  • Go to Settings
  • Go to General
  • Go to Reset
  • Enter your security PIN (the default PIN on every Samsung TV is “0000”)
  • Your TV will automatically reboot
  • Follow the initial setup wizard

If you can not find control buttons or if you face other issues, try the following tips.

Look around the house. You can have the universal remote control unit to control your Samsung TV as well as other devices.

If you have Samsung Smart TV, you can control your television with the app installed on your Smartphone. Go to the Play store on Android devices or the Apple store on your iPhone and install the Samsung SmartThings app.

If you have a USB Keyboard in your house (your desktop PC usually has one), plug it into your Samsung TV, and you can control it with any USB keyboard.

6. Update Samsung TV Operating System

It is not secret that modern Smart TVs are small computers. It means they are running on various operating systems. Those systems are very complicated and can require regular updates to fix different kinds of issues. 

Before starting with this tip, you must ensure your Samsung TV is connected to the internet with a LAN network cable or over Wi-Fi.

You can check if you are connected to the internet by browsing Youtube videos on your TV. If Youtube is working, you have the internet on your TV.

Follow the steps below to update the software on your Samsung TV:

  • Press Menu on the remote control
  • Go To Settings
  • Select Support
  • Select Software Update
  • Select Update Now
  • Wait until TV finishes the automatic update process
Update Samsung TV Operating System
Update Samsung TV Operating System

It is perfectly fine if this process takes a couple of minutes. Be patient and leave the TV without any interaction until it informs you about a successful finish.

7. Check for Broken Cables and Loose Connections

If changing settings on your Samsung TV does not help, check for issues outside of the TV as well. 

Wrong cables or loose connections can also cause screen flickering. 

Right now most used data signal cable is HDMI.

Check back of your TV and look for connectors named HDMI Input (or just HDMI IN).

If you have more than one cable plugged into the HDMI IN connector, check the right one. 

The picture should disappear once you disconnect the right cable.

The easiest thing to do here is to replace your HDMI cable with another one. Do that first if you have an additional HDMI cable lying around.

Usually, an HDMI cable is used to connect the desktop PC and computer screen. You can use this HDMI cable to troubleshoot your TV.

Check for Broken Cables and Loose Connections
Check for Broken Cables and Loose Connections

If you have just one HDMI cable in your house, make sure you follow those steps:

  • Check visually if the cable is in good shape
  • Unplug and plug in both sides of the cable

HDMI cables are cheap; if you are not sure your cable is 100% fine, then it is a good idea to buy a new one anyway.

8. Contact Samsung TV Support

In rare cases when you cannot solve sound issues by following the tips above, you can always contact Samsung support. 

In most cases, they can connect directly to your TV and help you remotely.

You need to have internet working on your TV to allow Samsung experts to help you remotely.

Samsung Care Pro support line is available 8 AM – 12 AM (EST) and 7 days a week for US customers.

To contact Samsung support, you need to call 1-800-726-7864.

Once you are on the line with support, they will ask you for a remote management PIN so that they can reach your TV.

You can prepare this PIN before the call to speed things up.

Following is a guide on how you can find a support PIN on your Samsung TV:

  • Press the Menu button on your remote control
  • Go to Home
  • Go to Settings
  • Go to Support
  • Select Remote Management
  • Agree with Service Agreement
  • The PIN will show up on your TV screen

Alternatively, you can just send a message with the text “SUPPORT” to the same number, and Samsung Expert will contact you back.

To sum up…

If you experience an issue with the sound on your Samsung TV, you should check your sound output settings and all your cables to ensure it is not just misconfiguration. 

Once you are sure all settings and cables are correct, you can proceed with general things like resetting all sound-related settings or even the whole TV to factory defaults.

If your TV is not running the latest Samsung TV OS version, it is highly recommended to update it. New versions can resolve various compatibility issues as well as internal bugs.

Once you have tried all steps which can be done at home, it is wise to call Samsung support or use your warranty to resolve your issue.

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